Frequently Asked Questions (FAQ)
2) Shipping/ Collection
4) Jewelry Care
1) GENERALa) Do you have a physical store?
Yes! We are located at 261 Waterloo Street, #02-18 (Waterloo Centre) Singapore 180261.
b) What are your operating hours?
The following are our usual operating hour. However, do keep a look on our Instagram page for updates on breaks.Monday - Friday: 12pm - 2pm, 3pm-7.30pm
*Lunch Break, Monday - Friday: 2pm - 3pm
Saturday: 12.30pm - 6.30pm
*Closed: Sunday & Public Holiday's
c) How much does the jewelry cost?
Our jewelry pieces are available at the following base prices with an array of little messages available for engraving.Necklaces/ Bracelets: SGD$29.90
d) How much does customisation cost?
The total jewelry cost will vary on the number of sides customised. The first side will be an addition of $5.00 and subsequent sides at $3.00 each, on top of the base price.
e) What is J & Co Foundry’s jewelry made of?
Our jewelry are made from stainless steel with ion plating.
f) I need the jewelry by tomorrow. Can I drop by the store and get it on the spot?
We do provide on the spot engravings within 15 - 25 mins. However, do check with us through email or Instagram DM to see if engraving is available that day.
g) I need the jewelry by a certain date. When should I order to receive my order on time?
We would recommend making your purchase in advance based on the following conditions,Local orders (with mailing): Minimum 8 days**
Local orders (self-collection): Minimum 2 days
International Orders: Minimum 14 days**
2) SHIPPING/ COLLECTIONa) Do you ship overseas?
J & Co Foundry ships worldwide! We ship items through Qxpress or through our local mailing company, SingPost.
b) How much does shipping cost?
Shipping costs vary depending on local or overseas orders. You can check the cost after entering your details at the checkout page, or find out more under “Shipping & Returns”
c) How long does delivery take?
Delivery usually takes a maximum of 4 days for local orders, and 14 days for international order. Find out more under “Shipping & Returns”
d) Why is Registered Mail the only shipping method?
To ensure your beautiful jewelry arrives safely in your hands, only registered mail is provided as a shipping method to allow tracking of orders.
e) Why can’t I track my delivery with the tracking number provided?
Please give at least 24 working hours* from the time you receive the “Shipping Confirmation” for SingPost to update the status of your parcels tracking number.
f) Why is my tracking status not updated after 24 working hours?
Unfortunately, there might be an error with the tracking system. Do drop us an email at email@example.com and we will assist you as soon as possible.
g) Why is my tracking status stuck at "Arrival at Destination Post"
Unfortunately, online tracking for registered mail sent from Singapore to certain countries will not be visible. Therefore, the complete final delivery status will not be updated after "Arrival at Destination Post".
h) I opted for self-collection, when will I know if my order is ready for collection?
The J & Co Foundry team will drop you an email with our address and operating hours to inform you once your order is ready for collection.
3) PAYMENTa) What payment methods are available?
We accept payment through AMEX (Amercian Express), Apple Pay, Mastercard, Paypal, Visa and bank transfer (local).
4) JEWELRY CAREa) Can I bathe with the jewelry?
We do not recommend bathing with it as regular exposure to soaps can decrease the durability of the necklace.
b) Can I go swimming with the jewelry?
We do not recommend swimming with it as chlorine in the water can decrease the durability of the necklace.
c) How should I store the jewelry?
Store the jewelry in a soft pouch, away from direct sunlight, in a cool and dry environment.
d) Is there a special cloth to clean the jewelry?
A simple spectacle/ soft cloth is sufficient to clean any dirt and grime after each wear.
e) How long will the jewelry last before it discolours?
Since our jewelry are made of stainless steel, generally it should have a long life-span if well-kept and maintained. However, since it is a coating for the rose gold jewelry pieces, the rose gold plating might peel if worn regularly.
*Working hours – Monday to Friday. Not including Saturdays, Sundays and Public Holidays
** Delivery times are only estimates and may/ may not be the actual delivery standard experienced. It will depend on the efficiency of the postage services.